KWAN CHUNG , . C. K. .; ALEGRE BRÍTEZ, M. Ángel. Analysis of the quality of service in banking entities through Servqual in Paraguay. Scientific Journal OMNES, [S. l.], v. 5, n. 1, p. 6–15, 2023. Disponível em: https://www.columbia.edu.py/investigacion/ojs/index.php/OMNESUCPY/article/view/83. Acesso em: 20 may. 2024.